Refund policy

Zenvro Return & Refund Policy

If you are located in the European Union, you may have additional consumer rights under applicable law, including the right to withdraw from certain purchases within 14 days of receiving your order.

This right may not apply to certain products, including items that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons, personalized products, or other items exempt under applicable law.

To exercise your withdrawal rights or inquire about your eligibility for a return, please contact us at support@zenvro.store within 14 days of receiving your order.

If a return is approved, we will provide instructions for returning the item. Returned items must be sent back in accordance with the instructions provided by our support team.

 

Returns

Due to the nature of our products, all items sold by Zenvro are non-returnable.

 

Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us within 14 days of delivery at support@zenvro.store with photo or video proof of the issue.

Once verified, we will arrange a replacement or refund at no additional cost.

In most cases, returns are not required.

Non-Returnable Items

 

The following items are not eligible for return:

• All products sold by Zenvro

• Items damaged due to misuse, normal wear and tear, or improper use

• Sale items or gift cards

• Orders delayed due to shipping carriers or customs (delivery times are estimates and not guaranteed)

 

Refunds

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

 

European Union Customers

Due to hygiene, safety, and consumer protection regulations, products sold by Zenvro are exempt from return, except in cases where the item is defective, damaged, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

support@zenvro.store