Refund policy

At Zenvro, customer satisfaction is important to us. If there is an issue with your order, we’re here to help.

Returns

We do not accept returns for change of mind, ordering the wrong product, ordering the wrong size or variant, or unwanted items.

If your item arrives damaged, defective, or if we shipped the wrong item, please contact us within 14 days of delivery at support@zenvro.store with photo or video proof. Once verified, we will provide a replacement or full refund at no additional cost.

In most cases, returns are not required.

Refunds

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive defective, damaged, or if we shipped the wrong item:

* Items purchased by mistake or no longer wanted
* Items ordered in the wrong size or variant
* Items damaged due to misuse, accidents, normal wear and tear, or improper use
* Personalized or custom-made products
* Gift cards
* Orders delayed by shipping carriers or customs (delivery times are estimates and not guaranteed)

European Union (EU) Customers

If you are located in the European Union, you may have additional consumer rights under applicable law, including the right to withdraw from certain purchases within 14 days of receiving your order.

Certain products may be exempt from this right, including items that have been opened after delivery and are not suitable for return due to health protection or hygiene reasons, personalized or custom-made products, and other products exempt under applicable law.

To inquire about your eligibility or exercise your withdrawal rights, please contact support@zenvro.store within 14 days of receiving your order.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@zenvro.store